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Kelly Brais Phyl Salerno
Our goal is to make the process of buying, selling, or owning a home
efficient, enjoyable and rewarding for you. See what our clients have
said about our real estate services.
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We just bought a house after more than seven months short sale process. I don’t recommend a short sale for anyone, but if you want to go through this, Kelly is the agent that eases your frustration. She did not only do her job, she did the seller’s agent work, she followed up with the involved banks, she negotiated with the mortgage broker, she recommended good contractors, she was very patient and professional. She is a great person to work with, we were lucky to have her as an agent.
Kelly, We cannot thank you enough for all the hard work you did for us so we can have this house. You are a great person to deal with. All our friends loved it, they said it was worth waiting all that time!
Thank you Kelly for your great work!
----Imad & Rima Fakhreddin (Short Sale Buyers)
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“I truly believe that Kelly and Phyl were the best people I could have chosen to help me with the short sale of my investment property. They have extensive knowledge and understanding of how the process works. They are two agents who would genuinely care for me and work diligently for months on my behalf is, in my experience, incomprehensible. They have the commitment and determination necessary to follow through with the bank every step of the way. Thank you so much for the caring, support and your expert skill in guiding me through the short sale process. I recommend both agents and I will definitely use their services for all my realtor needs”.
--Ali Bouasavatdy (Short Sale Seller)
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Kelly, It was a pleasure working with you! You provided us with all the info we needed for our Real Estate research, answered all our questions accurately & clearly; you kept us informed all through the time, you never have an issue with no proper solution for it. You always work your best to give your clients the best service; always listened to what we have and gave us all the attention...We appreciate that! I can't forget that you drove from out of your way to take us to a property where we found what we were looking for and you worked all your best to get us the best deal on it. Kelly, you are a great person to work with. We really appreciate your business and we definitely recommend you to our friends.
-Rima and Chadi Bouajram (Buyers)
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We recently relocated from Indianapolis to the south Charlotte area, looking for a home that offered space for family as they would come to visit. We immediately contacted Phyl and Kelly to assist us with our future home search. We looked at several older homes and although we liked the designs or location, nothing matched exactly what we were looking for. They really became in tune with our plans and suggested that we build a new home. They took us to a model that was similar to what we had explained to them and they assisted in designing the home as well. During the showroom period where the finishing touches are chosen, my wife was still in Indianapolis and Phyl and Kelly both came to the meeting and assisted me in picking out the colors, cabinets and trim, just as they knew my wife would from earlier meetings. The final result, the perfect home in the perfect location! My wife said there isn’t a single thing about the house that she would change! Finding a realtor that will take the time to understand you so well that they can take you a completely different direction than you started, stay with you through the entire process and care enough to provide such personal service is not something that is found today. There were many issues throughout the process that only took one phone call to either Phyl or Kelly to have resolved immediately, making the process complete. If you are looking to buy an existing home or even build, you really want Phyl and Kelly representing your process, it’s that important.
-Larry and Randi Brinker (New Construction Buyers)
Really, we can’t say enough great things about you guys. You’ve been more than realtors to us and I hope we can continue to stay in touch. Randi
We can't thank you both enough for all you did and we highly recommend you for any real estate needs. THANK YOU!!! Larry
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Buying my first house was a big and tough step for me, but Kelly and Phyl made it easy and smooth. They explained every step along the process and answered all my questions. With their help I was able to find a nice house in a good neighborhood. I enjoyed working with them and will recommend them to my friends.
Thank you very much ladies……
-Sanna Zeituni (Buyer)
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We can not say enough good things about Kelly Brais and Phyl Salerno. They helped get our home ready for selling , told us what to clean up, what to get rid of, how to update our home, the need for a pre inspection, and how to price the home. When all this was done Kelly and Phyl put together a great marketing package. Web pictures, home details, neighborhood info, in home presentation hand-outs, etc. All the work paid off we sold the home in three days. The work was not completed; then came the negotiations, buyer inspections, move in and move out details. Kelly and Phyl were there for all the “fun”
In this market all we can say is WOW.
Thank you again,
-John Harsch (Seller and Realtor)
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I just wanted to take a few minutes to thank you for helping us find and purchase a home. You made everything SO easy and smooth for us. From day one, you made it your goal to help us find what we were looking for, constantly e-mailing properties that you felt matched what we wanted (and they did!), always going out of your way to make sure we had all the information, setting up appointments on short notice and just providing the friendly service that is often hard to find these days. You were extremely patient, always smiling and willing to help in any way possible. No matter what the obstacle was you found a way around it!! You were not pushy to get the sale and always looked out for our best interest. Anytime I or anyone I talk to is in need of buying or selling a house, I'm DEFINITELY sending them to you .
-Dina Naser and Mahmoud Hammammi (Buyers)
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If only we had known to go with Phyl and Kelly from the beginning ! Once the house was under the control of this truly dynamic team both my husband I felt so much better about having to move out of state. Having two people who you trust have the best interest of your house at heart is priceless!! At one point we even had a leak and Phyl and her husband walked our property on our behalf! Way above the call of duty. They were both always just a phone call or email away no matter what day of the week or time. I travel for a living and often my husband I weren’t in the same city when they called with updates/offers. They were always on our side getting us the extra time we needed to respond to sellers. When we moved our furniture out of our house they even staged the main living areas without any extra charge or prompting on my part, truly a first class experience. If you are having ANY doubts as to who you want on your side in this challenging market, don’t look any further!!
-Susannah & Layne Dellinger (Sellers)
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Kelly and Phyl were a pleasure to work with throughout the entire house buying process. Their knowledge of the Charlotte area provided us with a continual variety of choices that met our specific criteria and they were helpful with relevant comments on every house we visited. Once we decided on a house they were immediately responsive and available for all parts of the buying process assuring that every detail was being addressed between us and the seller right through closing. This was the first new house we had purchased in 20 years and they made the experience completely pleasurable and almost effortless on our part. We would enthusiastically recommend their services to any potential home buyer or seller.
-Craig & Nancy Rogers-(Buyers)
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Kelly and Phyl repeatedly go beyond the call of duty on both ends of the buying and selling process. They make it a point to never leave you waiting for an answer to a question or issue (usually reacting in minutes !) And they do so cheerfully.
When we did have a few issues with our purchase of a foreclosure, where the bank was the seller, they where able to get results that, I am sure, we could not have gotten without their help. For example, not only did the bank agree, after Kelly's prodding, to have a small termite problem repaired, but included a year of treatment in the mix.
On the selling side, we were so pleased to sell our house in just a couple of weeks in this current market!
We felt they were honest, extremely hardworking and very knowlegeable about real estate.
Without a moment's hesitation, I would recommend them to a home buyer or seller. You will not regret it.
-Jean Cauthen & Tom Stolz (Sellers & Buyers)
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Phyl and Kelly make an excellent team! They went above and beyond to offer
the tools we needed to sell in a down market. They staged our home beautifully
and worked very hard to attract buyers through multiple open houses and even
a realtor brunch. The home warranty and scheduling office turned out to be
wonderful services as well. Phyl and Kelly’s hard work and tenacity helped to
minimize the stress involved with selling our home…we are extremely satisfied
with the results!
-Chris and Miriam Douglas (Sellers)
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We loved working with Kelly. Our first-born was only 3 months when we started looking for housing. She was very accommodating to our schedule and patient as our baby demanded our attention in the middle of home visitation. Kelly was always prepared with notes, lists, and pertinent info on each house. In fact, she always had cold water & treats in her car! When we urgently needed her help when she was out of town, her partner, Phyl, was willing to step in. We decided to build a home. Kelly was a great help. She is super thorough and very detailed oriented. She scanned each email, paper, contract and number sheet. She found the smallest mistakes (to our advantage) on multiple occasions and called them out before we even had the chance to complain. Finally, through her amazing bargaining skills, she saved us lots of thousands of dollars. We were surprised how she was able to get us price reductions. Because of her bargaining ability, we ended up with enough cash to hire a professional painter and install an irrigation system around our new home. Compared to previous realtors we hired in the past, we really sensed Kelly worked for us (as opposed to working for her commission). Thank you Kelly
-J D & A D-(New Construction Buyers)
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Ihave never experienced such great service from two individuals like I did from Phyl Salerno and Kelly Brais. These two ladies went above and beyond to make sure that my fiancé and I got the house we wanted. There were quite a few bumps in the road but they knew exactly what to do to make sure that we could get through it. I would recommend these ladies to anyone looking to purchase or sell their home.
-Katie Hartley (Short Sale Buyer)
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Kelly and Phyl are real hard workers and very knowledgable in the Charlotte area.
They hustled and made sure we got a great deal.
Nice Work!!!
-Russ & Sabine Simitley-(Buyers)
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Kelly and Phyl were instrumental in finding our beautiful new home. They were professional, courteous and, above all else, very understanding with our specifics on the house. Their great attention to detail gave us comfort in addition to saved time and money. Throughout the entire process, they considered everything we wanted and went above and beyond the call of duty to make sure we were well informed with all the details and updates. Not only did they help with the purchase of our house but also with the sale of our rental. Again, a great example of their loyalty to their client. We would highly recommend them for any and all real estate needs.
-Rod & Cindy Gomez-(Sellers & Buyers)
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I really appreciate the extra work from staging the home to fixing the problems on the vacant property. Living out of state made this difficult for me to do. Both Kelly and Phyl were a phone call away & sent weekly updates on the local market. This was a tough market to sell a property, but it did sell and at a good market price.
-Tim Freeman-(Seller, Investor)
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I would like to share the experience & excellent service I received from Kelly Brais on my property search. She goes way beyond reasonable expectations to accomodate the client, arrange for the various inspections and to find material facts. It was a pleasure dealing with her and I will definitely recommend her services to other investors and potential clients. She is an asset to the real estate industry.
Thanks again for a wonderful experience!
-Lita S. (Investor)
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"Workng with Kelly Brais made selling our home a very stress-free experience. Kelly was very professional and very easy to work with. She was helpful with anything we needed and knowledgeable of the market and what needed to be done to sell our home quickly, she sold our house in less than a week at a fair price especially that our home was listed for 6 months with another firm. We would recommend Kelly to anyone who is looking for professional real estate agent who work hard and get the job done the first time."
Thank you for your great effort and hard work.
-Leena and Mohamed, (Sellers)
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We were working with Kelly to sell our town home. Even through the tough real estate market and selling a town home which is harder to sell, she has stuck with us all the way. We know she will do exactly what is needed to be successful. And, we are grateful to have her as our real estate agent.
Anytime we need to get in touch with Kelly via email or phone, she is always there and if we have to wait for a call or email back it is never a long wait.
It is a huge deal when trying to sell because without communication with your real estate agent then you don’t know what’s going on with your home.
-Laura & Nick Gass, (Sellers)
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Kelly,
Thank you so much for the great service you provided us in selling our home. You had great enthusiasm and work ethic which was evident from the beginning of our process. You were a pleasure to work with and always had our best interest in mind. Once again we appreciate all the hard work you put in for us and will spread the word about our positive experience with you. Thanks!
-OTN Investments, (seller)
Leah Stevens
Executive Assistant
Sam's Mart, Inc.
7935 Council Place Suite 200
Matthews, NC 28105
704 563 3994 direct phone
704 405 8668 direct fax
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"This was my first time purchasing a home on my own.
Working with Phyllis was a pleasant experience – I had nothing to worry about. She was wonderful, informative, did the research."
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"Being out of town and trying to sell property can be a headache,
but Phyllis has made the whole process extremely easy. While negotiating a contract for me, I know she was not feeling well at all, but still stayed up half the night working things out. Thanks Phyl!"
- Chaunette Thomas, (Seller)
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Kelly,
Thank you again for finding exactly what we wanted in a home. Everything you showed us was always the type of house we wanted to see. The showing time spent with you was planned efficiently. You were always prepared and ver motivated. You are a true professional with outstanding attention to detail. And very caring to our needs. You are a Realtor that not only listens, but more importantly, understands and cares. "
-Jack and Sheree Snyder, (Buyers)
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"Kelly is Professional, knowledgeable and extremely helpful. I felt confident in passing her name along to my friends & family. "Thanks Kelly for being such a wonderful realtor, you made it easy!
-M. Freedman, (Investor)
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"On the purchase of our new home - we got an excellent price - Phyl & Kelly certainly did a concientious job."
- Daphne and Harriet Webster, (Buyers)
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